A-Z Guide | Q2 Stadium Policies

Baby Changing Stations

Baby changing stations are located within most general and club public restrooms. There are dedicated Family Restrooms located on the Main Concourse (100) behind Section 121 and Section 136.

Bag Policy

Q2 Stadium prohibits all bags, backpacks, and other carriers being brought in the stadium.

Exemptions will be considered for the following, after required security screenings:

• Clutch size purses/bags equal to or smaller than the size of your hand (approximately 8"x5"x1")
• Medical bags
• Childcare bags (e.g., diaper bags) when guests are accompanied by a child
• Cultural bags

Bag Check Lockers are available to rent, on a first-come, first-serve basis and are located on the exterior of the stadium, at the SciPlay Gate (Northwest) and Southwest Gates. Lockers will open 45 minutes prior to gates and remain open for one hour after the conclusion of the event. If personal items are left in the lockers following the event, guests can follow up via email to GuestServices@AustinFC.com and reference the Lost and Found policy within this guide. Bag check lockers are owned and operated by a third party. Q2 Stadium is not responsible for lost or stolen items.

Bicycle Policy

Q2 Stadium and Austin FC encourages the use of micro and active mobility options.

• A bike valet will be made available at all Austin FC matches. The valet is located behind Live Oak Park along the Redline Parkway on the East side of the stadium and will be free of charge.
• Bike trail and route locations for Q2 Stadium are outlined below:

Box Office

The SeatGeek Ticket HQ is available online and over the phone Monday through Friday from 9am-5pm. On event days, the SeatGeek Ticket HQ opens 3 hours before kickoff, and closes at the 60th minute of the match for Austin FC matches. The SeatGeek Ticket HQ is located on the Northeast side of the stadium. For more information, please call 512-953-2858 or email tickethq@austinfc.com. Details for non-Austin FC events will be made available on the website.

Cameras

Photos and/or videos taken at any Q2 Stadium event should never be used for commercial purposes unless granted written approval by Austin FC. A commercial filming license can be requested by emailing Events@AustinFC.com.

• Cameras with professional and/or removable lenses are prohibited
• Camera cases are prohibited; reference the Bag Policy for more details
• Monopods and tripods are prohibited
• Selfie sticks are prohibited

Capital Metro

CapMetro will have special service to Q2 Stadium on event days – including MetroRail! Fans are encouraged to use transit to all events at Q2 Stadium. The following routes will be the most convenient:

• MetroRail to McKalla Station
  • McKalla Station opened in 2024 and drops you off on the East side of Q2 Stadium
• MetroRapid 803 (Available post-event on the West side of the stadium for quick access)
• MetroBus Route 3
• MetroBus Route 383
• MetroBus Route 392
• MetroAccess

For more information and up to date details please visit: www.capmetro.org/austinfc or our Mobility page.

Children/Infants

Children ages 2 and under do not need a ticket provided they are able to sit on a parent or legal guardian’s lap during the event.

Childcare bags (e.g., diaper bags) when accompanied by a child are permitted. These bags will be searched and tagged prior to entry. If possible, please advance this information to GuestServices@AustinFC.com to coordinate entry.

• Q2 Stadium recommends that all children visiting the stadium carry their parent and/or legal guardian information on them, at all times.
  Q2 Stadium provides contact information wristbands at the EVO Guest Services Center (located on the North side of the Main Concourse (100) behind section 124) that parents or legal guardians may receive to fill out for their children to wear during their visit.
• Strollers are permitted at Q2 Stadium but should never be stored in an aisle or stairway. Guest Services personnel can help identify a proper storage location for any strollers. For further assistance, please visit the Guest Services booth located on the Main Concourse (100) behind Section 124.

Clubs

Q2 Stadium has (3) premium clubs. Only ticketed fans with proper access are permitted within the club spaces.

• Captain Morgan Club Located on the East side of the Main Concourse (100) with the entry behind Section 132. This club is open to all ticket holders, based on capacity, at the conclusion of each Austin FC match.
• Lexus Club Located on the West side of the Main Concourse (100) with the entries behind Section 109 & Section 118. This club will remain open for approx. 30 minutes for Lexus Club ticket holders after the conclusion of each Austin FC match.
• Q2 Field Club Located at mid-field of the Event Level (000) with access through the VIP Lobby on the Southwest side of the stadium. This club will remain open for approx. 1 hour for Q2 Field Club ticket holders at the conclusion of each Austin FC match.

Code of Conduct

MLS and each of its Clubs are committed to creating a safe, comfortable, and enjoyable match-day experience for all fans visiting MLS stadiums and facilities. MLS and its Clubs are also deeply committed to fostering an inclusive environment, free of discrimination and harassment. This Fan Code of Conduct addresses conduct that is inconsistent with these goals and detracts from the match-day experience.

The following conduct is prohibited in Q2 Stadium and all parking lots, facilities and areas controlled by the Club or MLS:

• Behavior that is unruly, disruptive, threatening, or violent in nature, including verbal or physical harassment of match officials, players, staff, or fans.
• Conduct that is illegal.
• Conduct that results in damage to the venue or other personal property.
• Displaying signs, symbols, images, using language or making gestures that are threatening, abusive, or discriminatory, including on the basis of race, ethnicity, national origin, religion, gender, gender identity, ability, and/or sexual orientation.
• Displaying signs, symbols, or images for commercial purposes or for electioneering, campaigning, or advocating for or against any candidate, political party, legislative issue, or government action.
• Entering or attempting to enter the field, field track, tunnel or any other location other than that permitted by a fan’s ticket or credential.
• Possession of an unauthorized pyrotechnic device, smoke or firework or other Prohibited Items.*
• Throwing objects of any kind, including streamers.
• Failing to follow requests from venue staff regarding stadium operations, policies, and emergency response procedures.
• Declining to promptly return a ball that enters the stands.
• Irresponsible use or consumption of alcohol or other substances.
• Making unauthorized transmissions or play-by-play accounts of the match.
• Any behavior that otherwise targets other fans or interferes with other fans’ enjoyment of the game.

Any fan who violates any of these provisions may be subject to penalty, including, but not limited to, ejection without refund, loss of ticket privileges for future games and revocation of season tickets. Any fan who (1) conducts themselves in an extremely disruptive or dangerous manner (“Level 1 Offenses”), or (2) commits multiple violations during a 12-month period, may be banned from attending future MLS matches for up to a year or longer. Level 1 Offenses include, but are not limited to, violent behavior, threatening, abusive or discriminatory conduct or language, trespassing or throwing objects onto the field, use or possession of unauthorized pyrotechnics or other dangerous Prohibited Items, or illegal conduct. Depending on the nature and severity of the violation, individuals who violate this Fan Code of Conduct may be required to submit a written request for readmission and participate in an online Fan Code of Conduct Education Class (FCEC) to be reinstated.

Please note that MLS and its Clubs reserve the right to refuse entry to anyone who has engaged in harassment of match officials, opposing team members, staff, or other fans or who have otherwise violated this Code of Conduct using social or digital media or other forms of communication.

Concessions

Q2 Stadium has concessions distributed throughout the venue. A list of specialty and dietary concessions with vegetarian, vegan, and/or avoiding gluten options are list below:

• Bao'd Up – Vegan
• Grab and Go Markets – Vegetarian
• Kerbey Lane – Vegan/Vegetarian and Avoiding Gluten Options
• Little Patagonia – Vegetarian
• One Taco (Section 122) – Vegetarian and Avoiding Gluten Options
• Q2 Stadium Grills (Section 101 and Section 129)
  • Impossibly Burger (Vegetarian)
• Queso Fountain – Vegetarian on Request and Avoiding Gluten
• Shawarma Point– Vegan/Vegetarian
• Taco Flats – Vegetarian and Avoiding Gluten Options
• Verde Vegan (Section 119) – Vegan/Vegetarian

Designated Driver Program

The Designated Driver Program is presented by Captain Morgan and is available on the Austin FC & Q2 Stadium App. Vouchers can be redeemed at Flight and El Mercado on the South end of the Main Concourse and/or at the ATXFC Shop on the Austin Telco Terrace (300 Level of the West building).

Drop Off / Pick Up Areas

Q2 Stadium has coordinated plans with various rideshare, Transportation Network Companies (TNC), Capital Metro, and private shuttles. Additionally, for those with accessible needs an internal ADA drop-off area is permitted (see ADA/Accessibility section).

Rideshare drop-off and pick-up is located on Delta Drive, which is accessed via Metric and is on the East side of Q2 Stadium.

Accessible drop-off is permitted on West Rd., outside of the Southwest Gate, see ADA/Accessibility for more information.

Capital Metro services the stadium via the 383, 392, and 803 as well as rail service via McKalla Station on the Redline (. There is an event specific bus stop on Burnet for events at Q2 Stadium. Further, Capital Metro will have Southbound 803 service available on the West side of the stadium following events.

Drones

Drones and all UAS are prohibited. For those seeking a conditional exemption to the policy and drone approval request process, please contact Q2 Stadium Security at FanConduct@AustinFC.com. For those seeking a commercial filming license, please email Events@AustinFC.com.

Elevators

Q2 Stadium has five (5) passenger elevators, including:

• North Building: Located in the SeatGeek Ticket HQ (behind section 124); services the Main Concourse (100 Level), the SciPlay Sports Bar (200 Level), and the North Building Lofts (300 Level).
• Verde Store: Located inside the Verde Store (behind section 120); services 100 and 200 Levels of the Verde Store
• VIP Lobby (3 elevators): Located in VIP Lobby (behind section 108); services Q2 Field Club (Event Level, ticketed), Main Concourse (100 Level), Suite Level (200 Level, ticketed), Austin Telco Terrace (300 Level), and the Porch (400 Level).

EV Charging Stations

Q2 Stadium offers several locations to charge electric vehicles. During events, the EV stations are available to fans who have access to the lots where the stations are located.

• East Lot: Eight (8) stations accessed from Aguilar Street off Braker Lane.
• SciPlay North Lot: Two (2) stations accessed from McKalla Place off Rutland Drive.
• Southwest Lot: Six (6) stations access from McKalla Place off Rutland Drive.

Family Restrooms

Q2 Stadium offers two (2) Family Restrooms outlined below as well as two (2) All Gender Restrooms. Baby changing stations can be found within most general and club public restrooms.

• Main Concourse (100) behind Section 121
• Main Concourse (100) behind Section 136

First Aid (St. David’s HealthCare)

St. David’s Health Care operates a permanent First Aid station on the Main Concourse (100), behind Section 124, which is located between the Zebra Gate (NE) and SciPlay Gate (NW). St. David’s HealthCare also provides roving medical personnel throughout the stadium.

• Sensory Room: Located on the Main Concourse (100) behind Section 124 next to the Guest Services booth.
• Mother’s Rooms: Located on the Main Concourse (100) behind Section 125 and 103.
• Cooling Station (Weather dependent): Located on the Main Concourse (100) behind Section 134.
• St. David’s HealthCare will also provide roving medical personnel throughout the stadium to assist fans.

Food and Beverage

Q2 Stadium offers many selections of food and beverage, as outlined below:

• Austin Table (Section 137)
  • Shishito Corndog + Elotes Corndog + Pulled Pork Mac & Cheese
• Black's Original BBQ (Section 137)
  • Brisket + Pulled Pork + House Made Sausage + Black's BBQ Sauce
• Casa Chapala (Section 126)
  • Tasting Menu
  • Red Chili Beef Torta + Green Chili Chicken Quesadilla + Casa Chapala Salsa & Toppings
• CM Smokehouse (Section 122-123)
  • Matchday Special
  • BBQ Nachos + Smoked Pork Sandwich + Brisket Taco
• Double Dave's (Section 105 and Section 123)
  • Tasting Menu
  • Speciality Pie of the Match + Pepperoni Rolls + Ranch + Marinara
• Good Pop (ATXFC Shop 309, JWO 127, El Mercado 102, Yuengling Flight 104, Heineken 119)
  • Tasting Menu
  • AFC "Verde Pop"
• Kerbey Lane (Section 126)
  • Tasting Menu
  • Loaded Verde Nachos + Loaded Vegan Nachos
• Little Patagonia (Section 123)
  • Tasting Menu
  • Beef Empanada + Spicy Beef Empanada + Chicken Empanada + Spicy Chicken Empanada + Argentine Choripan + Chimichurri
• One Taco (Section 122 and Section 134)
  • Tasting Menu
  • Specialty Taco of the Match + Veggie Cauliflower Taco + One Taco Salsas & Toppings
• Shawarma Point (Section 127)
  • Tasting Menu
  • Chicken Shawarma Wrap/Salad + Falafel Wrap/Salad + Beef & Lamb Gyro + Chicken Shawarma Plate + Tabbouleh + Hummus & Pita
• Taco Flats (Section 312 Terrace Level)
  • Tasting Menu
  • Smoked Birria Tacos + Cilantro & Onions + Salsa
• Verde Vegan (Section 119)
  • Tofu Bowl + Impossible Bowl + Vegan Hot Dog + Siete Churro Strips

Gate Opening Times

Gates will generally open ninety (90) minutes prior to the start of the event. This is subject to change depending on the type of event being hosted. Please be sure to check the website and the mobile app for updates.

Guest Services – EVO Guest Services Center

The EVO Guest Services Center is located on the Main Concourse (100), behind Section 124. The EVO Guest Services Center assists guests with lost and found inquiries, lost children/adults, guest feedback, stadium directions, and accommodations for guests with disabilities.

Headphones

Guests may check out a pair of noise-cancelling headphones at the Guest Services Booth located on the Main Concourse (100) behind Section 124. A credit card or form of government-issues ID is required for check out and will be returned after usage.

Lost and Found

• All guests looking to claim, or report lost items should do so at the Guest Services booth, located on the Main Concourse (100) behind Section 124
• Guests inquiring about lost items at previous events should email GuestServices@AustinFC.com.
• Items lost at prior events are held in a locked storage area for sixty (60) days and are then either disposed of or donated to an appropriate charitable organization. All credit cards, IDs, or other forms of identification will be shredded and disposed of if left unclaimed for seven (7) days after the conclusion of the event. Q2 Stadium cannot be held responsible for lost or damaged items.

Lost and/or Missing Persons

• Lost children and guests should be taken to the Guest Services booth located on the Main Concourse (100) behind Section 124.
• Parents looking for a lost child or guest should notify the nearest Guest Services Teammate, Security Personnel, or Law Enforcement Official.
• For safety reasons, Q2 Stadium is unable to make stadium-wide announcements for lost children or guests.

Merchandise

Q2 Stadium has multiple merchandise locations as outlined below:

• The Verde Store: Located on the Main Concourse (100) behind Section 120. This store is open seven (7) days a week from 10am – 6pm and on match days prior to gates opening. The Verde Store will temporarily close on event days approx. one (1) hour prior to gates opening and then reopen on the concourse.
• Q2 Field Club Store: Located on the Event Level (000) in the Q2 Field Lobby. This store is exclusively for Q2 Field Club members and offers exclusive Austin FC merchandise.
• Premium Terrace Store: Located on the Premium Terrace (300) behind Section 309. This store is accessible and exclusive to those that have tickets for the Q2 Field Club, Suites, Premium Terrace, and The Porch.
• Portable Locations: Additional portable merchandise kiosks will be located throughout the Main Concourse.

Motorcycles & Scooters

All motorcycles and scooters are required to purchase parking just as a personal vehicle would. To purchase parking, please visit here. It is highly recommended that you determine a parking plan before leaving for Q2 Stadium.

Nursing Locations

A Mother’s Room is located on the Main Concourse (100) behind Section 125 and 103. If other accommodations are needed or required, please stop by the Guest Services booth and/or First Aid located on the Main Concourse (100) behind Section 124.

Parking

Q2 Stadium has three (3) onsite parking lots that are predominately pre-sold based on the event type.

• East Lot: Accessed from Aguilar Street off Braker Lane.
• North Lot: Accessed from McKalla Place off Rutland Drive.
• Southwest Lot: Accessed from McKalla Place off Rutland Drive.
• Teal Lot: For any weekday evening events that the Teal Lot is available, this lot will not open until 5:30pm.  All other lots will continue to open -3 hours from announced start time.

For fans parking onsite, please have your mobile parking pass ready as you approach to ensure quick entry!

Q2 Stadium also has offsite parking inventory. Please visit here to view these parking options. It is highly recommended that you determine a parking plan before leaving for Q2 Stadium.

Visiting Parking & Directions for additional details on parking options for Q2 Stadium.

Payment Methods

Q2 Stadium is a Cashless Facility.

Any guests needing to convert cash should visit Guest Services on the Main Concourse (100) behind Section 124 to receive a Netspend cash card.

Phone Charging Stations

Provided by Visible, phone charging stations are available at Q2 Stadium in the following locations: SciPlay Sports Bar, Captain Morgan Club and the VIP Lobby. Phone charging stations are compatible with Apple and Android devices.

Prohibited Items List

The following items are prohibited at Q2 Stadium. These are subject to change based on the event type and at the discretion of Q2 Stadium Management.

• Aerosol cans
• Alcohol
• Animals (except for service dogs)
• Bags (except for childcare, cultural, medical, and those smaller than 8”x5”x1”, approx. size of an adult hand or a woman’s clutch purse)
• Balls, unless purchased during the event at a merchandise location (deflated)
• Balloons
• Cameras with professional and/or removable lenses
• Clothing containing offensive, inciting, or foul language or depictions
• Clothing containing wires, batteries, or other electronic components
• Confetti
• Drums and drumsticks, unless coordinated with Q2 Stadium Management
• Flags larger than 3’x5’, unless coordinated with Q2 Stadium Management
• Flag poles unless hollow PVC pipe without end caps and should not exceed 5’ in length
• Fireworks or other explosives of any kind including, but not limited to, flares, smoke bombs, incendiary devices, and pyrotechnics
• Frisbees
• Glass bottles or cans
• Illegal drugs
• Inflatable objects
• Laptops, tablets, computers, and/or other large electronic devices
• Laser Pointers
• Marketing collaterals such as pamphlets, fliers, product samples, etc. unless approved by Q2 Stadium Management
• Musical instruments unless coordinated with Q2 Stadium Management and a part of the Supporters Section
• Noisemakers including, but not limited to air horns, vuvuzelas, whistles, etc.
• Outside food and beverage of any kind*
• Resuable drink vessels larger than 30 ounces
• Signs, banners, or flags displaying symbols, images, using language or making gestures that are threatening, abusive, or discriminatory, including on the basis of race, ethnicity, national origin, religion, gender, gender identity, ability, and/or sexual orientation are prohibited
• Signs, symbols, or images displayed for commercial purposes or for electioneering, campaigning, or advocating for or against any candidate, political party, legislative issues, or government action is prohibited
• Skateboards, roller skates, skates, hoverboards, scooters, etc.
• Stickers, decals, or other items with adhesives
• Streamers, confetti, and register tape
• Seatback or seat cushions
• Use of tobacco products and associated paraphernalia including but not limited to, lighters, vaporizers, vaporizer cartridges, etc.
• Tripods, monopods, and selfie sticks
• Unmanned and remote-controlled aircraft systems (Drones)
• Water bladders
• Weapons of any kind or item deemed dangerous by Q2 Stadium Management
• 2-Way radio devices

*Exceptions will be made for those with medical conditions and/or special needs

Public Transportation (Capital Metro)

Q2 Stadium works closely with Capital Metro to help fans get to the stadium. A full schedule of bus and rail routes can be found at: https://www.capmetro.org/special-events/Q2 and Parking & Directions. Additionally, below are the lines that actively provide service to the stadium:

• 383
• 392
• 803*
• Redline Rail System: McKalla Station stop will drop you off at Q2 Stadium

*At the conclusion of each Austin FC match, Capital Metro will stage 803 buses on the West side of the stadium for fans to use.

Rentals

Q2 Stadium offers several opportunities to host your next event. For full details, reach out to Rentals@AustinFC.com. Areas available for rent include:

• The Porch
• Lexus Club
• Captain Morgan Club
• Q2 Field Club
• SciPlay Sports Bar
• North Building Conference Rooms & Lounges

Re-Entry Policy

In accordance with Q2 Stadium security procedures, guests are not permitted to exit and re-enter the stadium using the same ticket.

Restrooms

Restrooms are located throughout the stadium and can be found on each level.

• Most restrooms have baby changing stations available. There is identifying signage on the outside of each restroom that hosts these accommodations.
• All restroom facilities have accessible fixtures available.
• Family restrooms are located on the Main Concourse (100) behind Section 138 and Section 121.
• All-Gender restrooms are located on the Main Concourse (100) behind Section 128 and Section 103.

Rideshare (TNC)

Q2 Stadium has coordinated plans with the various Transportation Network Companies/Rideshare (TNC). Drop off and pick up are located on Delta Drive (off Metric) on the East side of the stadium.

Scalping and Profiteering

The unlawful resale of any event tickets on Q2 Stadium grounds and/or event parking lots is strictly PROHIBITED and may result in the loss of ticket privileges and/or prosecution to the full extent of the law.

SeatGeek Ticket HQ

The SeatGeek Ticket HQ is available online and over the phone Monday through Friday from 9am-5pm. On event days, the SeatGeek Ticket HQ opens 3 hours before kickoff and closes at the 60th minute of the match for Austin FC matches. The SeatGeek Ticket HQ is located on the Northeast side of the stadium. For more information, please call 512-953-2858 or email tickethq@austinfc.com. Details for non-Austin FC events will be made available on the website.

Sensory Room

Q2 Stadium is equipped with a Sensory Room presented by St. David's HealthCare for those needing a safe space to get away from the crowds, lights, noise, etc. This room is located on the Main Concourse (100) behind Section 125, adjacent to the Guest Services booth. Guests can check out sensory kits from the EVO Guest Services Center, which is complete with items that may help lessen sensory overload and enhance engagement.

Shuttles

Q2 Stadium encourages the reduction of personal vehicle use around the stadium on event days. Private shuttle drop off and pick up is located on Delta Drive (off Metric) on the East side of the stadium. You can also look at the services provided by Capital Metro at: https://www.capmetro.org/special-events/Q2. Following each Austin FC match, Capital Metro will have 803 Southbound service leaving from the West side of the stadium.

Signs and Banners

Signs and banners are permitted at Q2 Stadium. Please reference the prohibited items for a full list of non-permissible items. Below are restrictions and guidelines:

• Flags larger than 3’x5’ are not permitted unless coordinated with Q2 Stadium Management.
• Flag poles must be hollow PVC pipe without end caps and should not exceed 5’ in length.
• If your flag, banner, and/or sign is disruptive to fans in your area, you may be asked to put the item away or it may be removed.
• Flags, banners, and signs displaying signs, symbols, images, using language, or making gestures that are threatening, abusive, or discriminatory, including on the basis of race, ethnicity, national origin, religion, gender, gender identity, ability, and/or sexual orientation are prohibited.
• Displaying signs, symbols, or images for commercial purposes or for electioneering, campaigning, or advocating for or against any candidate, political party, legislative issues, or government action is prohibited.

Smoking and Tobacco Use Policy

Q2 Stadium is a smoke-free facility. Smoking and the use of other tobacco products is PROHIBITED IN ALL AREAS OF THE STADIUM. This includes all smoking tobacco, e-cigarettes, and vaporizers. Violators of this policy may be ejected from the stadium. All season ticket members are responsible for their conduct as well as the conduct of their guests and/or persons using their tickets.

Strollers

Strollers are permitted at Q2 Stadium but should never be stored in an aisle or stairway. Guest Services personnel can help identify a proper storage location for any strollers. Guest Services personnel are not responsible for lost, stolen, or damaged personal property. For further assistance, please visit the Guest Services booth located on the Main Concourse (100) behind Section 124.

Sunscreen

Sunscreen is permitted; however, aerosol sunscreen is prohibited.

Supporters Section

Apparel Policy: Non-Austin FC apparel is prohibited from sections 101-105, the Supporters Section. Guests wearing opposing colors, non-Austin FC apparel, whether domestic or international, will not be allowed on the South Concourse or in the Supporters Section.

Pouring: No cans or bottles are permitted in the Supporters Section. All drinks must be poured into cups prior to entering. Cups are available at all nearby concession stands and with Guest Services Staff in each section.

Reporting Issues: All guests are encouraged to text 35-ASK-VERDE (35-275-83733) for in-match assistance.

Standing Room Only: Sections 101-105 is considered general admission, standing room only, for Austin FC home matches. Admittance to the Supporters Section is restricted to guests with a ticket in Sections 101-105 only.

Tailgating

Tailgating is not permitted on Q2 Stadium owned and operated lots (North Lot, East Lot, and Southwest Lot).

Activations, beer/wine sales, and food options can be found outside of Q2 Stadium in the H-E-B Plaza and Calle Norte.

Text Messaging Service

The Text Messaging Service is monitored by Public Safety during full stadium events and is available to all guests at Q2 Stadium. A guest may request assistance during each event by sending a text message to 35-ASK-VERDE (35-275-83733) from their mobile phone, as outlined below:

• Open a blank text message and address the message to 35-ASK-VERDE (35-275-83733).
• Script your text message. Be as descriptive as possible.
• Text messages can be up to 160 characters in length and include photos and video if appropriate.
• The text message is received by a stadium representative and the appropriate assistance is dispatched from the Event Command Post.
• If necessary, the stadium representative may have a dialogue with the guest through the exchange of text messages.

By using the text messaging service, guests will be able to report issues and concerns, ask for information, and call for assistance in a fast, easy, and convenient way. For non-event day questions or feedback, please contact Q2 Stadium Guest Services at GuestServices@AustinFC.com.

This service is free of charge, but standard carrier text messaging & data charges will apply. Text STOP, END, QUIT, CANCEL, UNSUBSCRIBE, STOPALL to 35-ASK-VERDE (35-275-83733) to be removed from any list and end subscription to the service.

Traffic Impact

It is important to follow directions and staff instructions corresponding to your specific parking lot if arriving by a person vehicle. The Traffic Control Plan will be deployed before the event and managed when parking lots open approximately 3 hours before an event. This will include cones, digital message boards, and other signage/devices. Further, it is important to understand the various construction projects around the stadium and Austin in general as we welcome fans from all over the area.

Please visit Parking & Directions for all transportation considerations around Q2 Stadium.”

Water

Please remember to stay hydrated while at Q2 Stadium. To enhance fan comfort, as well as to reinforce Q2 Stadium and Austin FC’s ongoing commitment to sustainability, Each guest is allowed to bring in one empty drink vessel, 30-ounces or less. Drink vessels can be refilled at the YETI hydration stations located in the Southeast and Northwest corners of the stadium, as well as other water fountains throughout the venue.

Weather

All soccer matches and other events at Q2 Stadium are rain or shine. In the event of inclement weather, check Q2 Stadium social media channels for the latest information. Q2 Stadium will notify all attendees if weather requires attendees to take steps to minimize risks.

Will Call

Q2 Stadium does not have a traditional will call. All tickets are digital and can be transferred to the end user via the Austin FC or SeatGeek Apps. Instructions on how to manage tickets can be found here.

Wheelchair Services

Please see ADA/Accessibility.